Administrative & Operations Associate

Written By Adhikaar

Role: Administrative & Operations Associate

Location: Queens, New York City (In person, 5 days a week)

Position Type: Full-time (40 hours per week), Exempt

Key focus: Front desk intake and referrals, administration, and office operations

Reports to: Case Manager, Community Services

Language: Bilingual Nepali and English conversational required, reading and writing preferred

Salary: $45,000 - $52,000 per year

About Adhikaar

Adhikaar, meaning “rights” in Nepali, is a women-led community and workers’ center based in Queens, New York that provides direct services to the Nepali-speaking and Himalayan communities and organizes low-income immigrant workers and impacted communities to promote social justice and human rights. We create access to information, build community leadership, and grow collective power to secure rights for our communities, and dignity and equity for all. The Administrative & Operations Associate is the first point of contact for every community member who walks through our doors or calls, and keeps the office running smoothly so staff can focus on serving the community.

Position Summary

The Administrative & Operations Associate welcomes community members, completes initial intake, and routes each person to the right staff member or program. Reporting to the Case Manager, Community Services, the Associate also carries the full range of administrative and operations duties at an associate level: front desk, scheduling, records, supplies, vendors, facilities, and support for staff and events.

This fully in-person role, five days a week at our Queens office, is ideal for someone who is warm with the community, organized and reliable, and eager to learn how a busy community- based nonprofit runs.

Key Responsibilities

1. Front Desk, Intake & Referrals

  • Serve as the first point of contact for walk-ins, phone calls, voicemails, and general inbox messages.

  • Complete initial intake using Adhikaar’s intake forms and scripts, and identify each person’s need

  • Route community members to the appropriate staff member or program, provide referrals as appropriate and confirm the hand-off.

  • Schedule appointments and keep the front-desk calendar and walk-in log current.

2. Administrative Support

  • Manage the main phone line, voicemail, mail, and deliveries.

  • Maintain organized physical and digital files, including the shared Google Drive.

  • Prepare documents, sign-in sheets, and meeting materials; take notes at internal meetings when asked.

  • Track office supplies, place orders within budget, and process receipts and reimbursement paperwork.

3. Operations & Office Management

  • Open and close the office; keep the front desk, meeting rooms, and shared spaces clean, safe, and welcoming.

  • Coordinate with the building, vendors, and service providers (IT, phones, printers, cleaning, repairs).

  • Maintain equipment and technology inventories, including laptops, phones, and the Zoom Phone directory.

  • Manage room bookings and set up spaces for meetings, trainings, clinics, and community events.

4. Data & Records

  • Enter intake and contact information into Adhikaar’s CRM (Powerbase) and tracking sheets.

  • Track visitor counts, referrals, and supply spending for monthly reports.

  • Keep all community members and staff information confidential.

5. Team & Event Support

  • Support onboarding logistics for new staff, interns, and volunteers (workspace, keys, equipment, accounts).

  • Support event logistics, including registration, materials, and food orders; some evenings or weekends as needed.

  • Provide general administrative support across programs and perform other related duties as assigned.

Required Skills and Experience

Community Welcome & Intake

  • Greets every community member with warmth, patience, and respect, including people in stressful situations.

  • Listens carefully to understand needs and connects people to the right support.

Organization & Follow-Through

  • Manages a busy front desk while keeping accurate, complete records.

  • Follows procedures reliably and follows up on missed calls, messages, and open tasks.

Administration & Technology

  • Uses Google Workspace (Drive, Docs, Sheets, Gmail) and basic data entry with accuracy.

  • Learns new systems quickly, such as a CRM and phone system.

Discretion & Professionalism

  • Handles confidential information with care.

  • Communicates clearly and professionally with community members, staff, and vendors, in both Nepali and English.

Qualifications

Required

  • Demonstrated commitment to Adhikaar’s mission of human rights and social justice.

  • 0–1 year of experience in an administrative, front desk, customer service, or community-facing role (volunteer, internship, and community experience welcomed).

  • Bilingual in Nepali and English conversational required, with the ability to read and write in Nepali preferred.

  • Basic computer skills, including Google Workspace and data entry.

  • Demonstrated ability to work with diverse populations and a wide variety of backgrounds and experiences.

  • Availability to work in person at our Queens office five days a week, with occasional evening or weekend events.

  • Must be eligible to work in the US.

Preferred

  • Additional language skills in Tibetan and/or Hindi..

  • Experience at a community-based organization serving immigrant or low-wage communities.

  • Familiarity with a CRM or database (Powerbase or similar), Zoom Phone, or Canva.

Compensation & Benefits

The salary range is $45,000 – $52,000 per year.

Adhikaar offers a competitive and values-driven compensation package designed to support the long-term wellbeing, stability, and sustainability of our staff. In addition to salary, Adhikaar provides a comprehensive benefits package that includes 100% employer-paid medical, dental, and vision insurance, a Health FSA, commuter benefits, and a retirement plan with employer contribution, as well as statutory benefits including short-term disability. Staff also enjoy generous paid time off, paid holidays, floating holidays for cultural and religious observances, wellness days, sick and safe time, paid parental leave, and bereavement leave. In recognition of the long-term sustainability required for movement work, Adhikaar also offers sabbatical eligibility after long-term service, professional development support, and a phone reimbursement and commuter stipend.

Commitment to Equity

Adhikaar is an equal opportunity employer. We strongly encourage applications from women, immigrants, people of color, LGBTQ+ individuals, and people from working-class backgrounds. Lived experience is highly valued. All information will be kept confidential according to EEO guidelines.

How to Apply

Submit your resume and cover letter through our online application form: https://wkf.ms/4s5MZ9K. We will be accepting application till Sunday, November 15, 2026.

Applications are accepted only through the form above; applications sent by email will not be considered. Applications are reviewed on a rolling basis. No phone calls, please. Only candidates selected for an interview will be contacted

Adhikaar